Help

Rewards Central Basics

Joining Rewards Central

What is Rewards Central?
What kind of rewards can I get?
Who should join Rewards Central?
Can I cancel my Rewards Central account?
Are my personal details safe?
How do I join?
Can I join if I do not live in the UK?

Logging in to Rewards Central

How do I log in to Rewards Central?
What can I do if I forget my password?
Why can't I log in?
Why don't I stay logged in?

My Account & Membership Details

How do I update my membership profile?
How can I change my name?
How do I change my password?
Why does it say that my email address isn't working? It is correct.
I can only have post delivered to a PO Box. What can I do?
How do I cancel my membership?

Reward Points

What are points?
How can I earn more points?
Do reward points ever expire?
I am missing some points I have earned. When will I get them?
Can I transfer my points to someone else's account?

Rewards Central Exp

What is Rewards Central Exp?
Why does Rewards Central track Exp?
How do I use my Exp?
How do I get more Exp?
When will I get my Exp?
Do I lose my Exp when I qualify for a benefit?
Can I convert Exp to points?
What does a higher Exp mean?
Can I buy more Exp?
What is the difference between Exp and Rewards Central Gold?
How do I get miscellaneous or special bonus Exp?

Earning Points

Online Shopping

Is shopping online safe?
How do I earn points from Rewards Central Online Shopping?
I clicked on the correct button, but it doesn't do anything. Why?
Can I shop at Rewards Central Online Shopping Partners using my reward points?
Can I shop at Rewards Central Online Shopping Partners if I don't have a credit card?
How do I add a reward partner to My Favourite Reward Partners?
Why is a particular reward partner no longer on your site?
Can I still earn points from a particular reward partner if it is no longer on your site?
Will a reward partner that has been removed in the past be re-instated?

Claim Rewards

How do I claim for my points?
I made a mistake with my claim. What should I do?
Why haven't I received my points yet?
What can I do if my claim is rejected?

Reward Mail

Why don't I receive advertising email?
My email program can't read HTML email. What can I do?
Why does the email that I've read still say 'Unread'?
How do I earn points for reading email?
How do I unsubscribe?

Surveys

What are Rewards Central surveys?
Why don't I receive surveys?
How do I complete a survey?
How do I earn points for a survey?
Why haven't I received my points yet?
Why does it take so long to receive Survey points?
What do the terms in the My Surveys statement mean?

Referrals

How do I earn points for referring people?
How do I refer a friend by email?
Why haven't I received my referral points yet?
Fraudulent memberships and referrals
How can I earn points for referring a business to Rewards Central?
What is the Rewards Central Referral Affiliate Programme?
How do I join the Referral Affiliate Programme?
If I am a Referral Affiliate Programme member, when will I get paid?

eBank

What is the eBank and how does it work?
How do I make a deposit?
How do I get my points back when my deposit matures?
How do I withdraw my deposit early?
What is the difference between FirstBank and VirtualBank?
Why can't I access the GoldBank?

Quick Survey

How do I earn points from the Quick Survey?
What if the answer I want isn't listed?

Web Clicks

How do I earn points from Web Clicks?
Why haven't I received my Web Clicks points?

Redeeming Points

Cash Out

How do I request a cash out?
How long does it take? When will I get my cheque?
Can I get a £60 or £90 cheque?
What if my cheque is made out in the wrong name?

Auctions

Can I bid with my own real money?
How do I bid?
How does proxy bidding work?
When does an auction end?
Can I cancel my bid?
When will my item be delivered?
Can I put my own items up for auction?

Charity

How do I make a donation?
Can I donate my points to a charity not listed?
Can you please add ..... charity to the charity list?
Can I get a receipt for taxation purposes?

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• Log in for the first time. This will activate your membership. To log in, enter your email address and password in the boxes above, then click Log in. If you're not sure of your password, you can get a password reminder;



• Add the Rewards Central Web site to your Web browser's favourites menu or bookmarks, or make Rewards Central your home page;



• Learn about safe online shopping;



• Start earning points right now! Go shopping at an Rewards Central Rewards Partner, or earn points right here on the Web site.